Last Updated: November 20, 2024

This Privacy Policy describes the policies of Kenmore Development P.O. Box 194, Kenmore NY 14217, United States of America (the), email: answers@kendev.com, phone: (716) 874-7700 on the collection, use and disclosure of your information that we collect when you use our website (https://www.kendev.com) (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect:

We may collect and process the following personal information about you only when you voluntarily provide it to us, for the purposes of processing rental applications, processing payments, analyzing our marketing efforts and providing efficient service to anyone that has contacted us:

  • Name
  • Email
  • Phone
  • Current and Prior Home or Work Address(es)
  • Government ID Details (When Applying for Apartment)
  • Financial Information: We may collect financial information, including but not limited to credit reports, bank account details, payment history, and employment details to evaluate rental applications, process payments, and ensure timely rent collection.
  • Employment and Income Information: We may collect details regarding your current and past employment, income, or employment history to assess your ability to fulfill financial obligations under the lease agreement.
  • Emergency Contact Information: We may collect emergency contact information to be used in case of urgent situations, such as property emergencies or health-related issues.

This information is collected when you directly interact with us, such as by calling our customer service line (which may include caller ID information), sending us a text message, or by submitting forms on our website. We do not collect personally identifiable information without your explicit consent.

Data Accuracy:

We rely on the accuracy of the information you provide. Please notify us immediately of any changes to your personal information so we can keep our records up to date.

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

  • Lease management and renewal: To manage the terms of your lease, including renewals, extensions, or modifications to your rental agreement.
  • Coordinating maintenance requests: To schedule and track necessary repairs and maintenance for your apartment.
  • Processing payments: To handle rent payments, deposits, and other financial transactions related to your tenancy.
  • Customer feedback collection: To gather your thoughts and suggestions to improve our services and tenant experience.
  • Tenant support: To address your inquiries, requests, or concerns related to your lease or living conditions.
  • Administrative purposes: For general record-keeping, lease management, and compliance with legal obligations.
  • Security and safety: To ensure the safety and security of the property and residents, including monitoring access, conducting background checks, and responding to emergency situations.
  • Compliance with laws and regulations: To comply with local, state, or federal laws, including tenant rights, fair housing regulations, and tax reporting.
  • Third-party services: To share information with trusted third-party vendors or partners (e.g., property management software providers, utility companies, contractors) necessary for property management and service delivery.
  • Insurance purposes: To provide or manage renters’ insurance, or in the event of property damage claims.
  • Legal proceedings: In case of disputes, evictions, or other legal matters, your information may be used to support the resolution of such issues.
  • Marketing efforts and targeted advertising.

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information:

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

  • Payment processing tools
  • Ad services
  • Essential communication tools
  • Marketing agencies
  • Analytics tools
  • Customer and property relationship management software

We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may share your information with trusted service providers, such as maintenance teams, utility providers, or property management platforms, for the purpose of managing your rental experience.

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Retention Of Your Information:

We will retain your personal information with us for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. We may also retain your data to comply with legal obligations such as tax reporting, anti-money laundering laws, or other regulatory requirements. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at answers@kendev.com. We will respond to your request in accordance with applicable law.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links & Use Of Your Information:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Kenmore Development P.O. Box 194, Kenmore NY 14217., email: answers@kendev.com. We will address your concerns in accordance with applicable law.