If a service order is called in during normal business hours (M-F 9:00-5:00) and the resident has given us permission to enter their apartment, then it typically can be addressed within 24 hours. Non-emergency calls received over the weekend will be handled the following Monday. Residents who wish to be home when work is completed must call to schedule an appointment with Kenmore Development. Due to the unpredictable nature of maintenance issues residents can only schedule an appointment for the morning (8:30-12:00) or afternoon (12:00-5:00). Tenants can fill out an online service order request by clicking here.